Return & Exchange Policy

Reporting an Issue

Customers must report any issue within 24 hours of receiving the parcel.

To request a return or exchange, please email the following details to:

Email: support@globetoysofficial.com

Please include:

• Order number

• Customer name

• Description of the issue

• Videos clearly showing the problem

Important

Only return and exchange requests submitted through support@globetoysofficial.com will be considered.

Requests sent through:

• WhatsApp

• Facebook Messenger

• Instagram Direct Messages

• Other social media channels

will not be processed by our Return & Exchange Department.

Our social media and customer support chat teams are unable to approve, process, or manage return and exchange requests.

Return & Exchange Eligibility

A return or exchange may be approved if:

• The item is damaged upon arrival, provided a parcel-opening video is available as proof.

• The wrong item was delivered.

• Items are missing from the order.

We deliver 100% new and unused products to our customers.

All claims must be submitted within 24 hours of delivery.

Non-Returnable Items

The following products are not eligible for return or exchange:

• Bubble liquids

• Swimming pools

• Tents

• Helicopters and drones

• Inflatable items

These products are sensitive to handling and usage and cannot be properly verified once opened or used.

Condition of Returned Items

If a return or exchange is approved:

• The product must be returned with all original packaging, accessories, and manuals.

• The item must not show signs of misuse, intentional damage, or excessive wear after delivery.

• The product must be returned in a condition suitable for inspection.

Refunds

Once the returned item is received and inspected, we will notify you by email regarding the approval status of your refund.

Approved refunds will be processed within 7 working days through:

• Bank Transfer

• JazzCash

• Easypaisa (if applicable)

• Other approved payment methods

Sale & Discounted Items

Items purchased during sale, clearance, promotional offers, or at discounted prices are not eligible for refunds unless the item received is defective, damaged upon arrival, incorrect, or incomplete.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as:

• An incorrect item shipped by Globe Toys Official

• A missing item from the order

• An item confirmed to be defective or damaged upon arrival

Return Address

Globe Toys Official
Pakistan

Please contact us by email before sending any product back. We will provide the appropriate return instructions and address if your return request is approved.

Need Assistance?

For all return and exchange requests, please contact:

Email: support@globetoysofficial.com

Only emails sent to this address will be entertained for return and exchange matters.