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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges depend on your order total and delivery location.
How long will delivery take?
Delivery usually takes 2 to 5 business days depending on your city and location. All orders are processed within 24 hours.
What exactly happens after ordering?
Once you place an order, you will receive an instant confirmation message with your order details. We will pack and dispatch your parcel within 24 hours and send you a tracking number to follow your delivery.
Do I receive an invoice for my order?
Yes, an automatic digital invoice will be sent to your email immediately after your order is confirmed. A physical copy of the invoice will also be included inside your delivery package.
Payment Infomation
When the order payment is taken of my bank account?
Your bank account, debit/credit card, or mobile wallet is charged immediately once your order is successfully placed and confirmed at checkout.
What is wishlist?
A wishlist allows you to save your favorite products so you can easily find and purchase them later, or keep track of price updates and stock availability.
What should I do if I receive a damaged or wrong product?
Please contact our customer support within 24 to 48 hours of receiving your parcel with photos or a video of the item. We will inspect it and immediately dispatch a free replacement or issue a full refund.
Can I change or cancel my order?
Yes, you can change or cancel your order within 2 to 4 hours of placing it by contacting our support team. Once the parcel is packed and dispatched to the courier, the order cannot be modified or canceled.
